PriceGrabber User Rating for Buy Squad, Inc

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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	20	48	201
Neutral (3)	2	4	10
Negative (1 or 2)	0	1	3
Total Reviews	22	53	214
Avg Rating	4.59	4.49	4.63

Address:	1001 SW 5th Avenue, Suite 1100 Portland, OR 97204 - US
Website:	http://www.buysquad.com
Business Hours:	9AM to 5PM PST
Sales Phone:	503-207-0969
Service Phone:	503-207-0969
Sales Email:	orders@buysquad.com
Cust Service Email:	manager@buysquad.com

Buy Squad, Inc

http://www.buysquad.com

With PriceGrabber Since 01/19/2010

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Date Reviewed: 05/15/2012
JRL1269 from unknown Member Since: 05/06/2012 View Member's: Reviews	Andy and Steve were great. Steve called me back to confirm the order as promised...and even helped me to make 2 separate payments because my personal credit card had a specific "per transaction" limit. Thanks guys, keep up the excellent work!	Overall Rating

Date Reviewed: 05/09/2012
LaxPro2012 from unknown Member Since: 03/17/2006 View Member's: Reviews	(Edited May 16th by LaxPro2012) 05/07/12 So far the ordering process has been smooth but will update stars and results as the order processes on. I do wish the vendor had included the insurance in the shipping or made it clear before the order was placed, makes for a cleaner, open, fully disclosed ordering process. 05/15/12 My 70" Sharp TV arrived today. Great online merchant with competetive pricing & good customer service (Steve ext 201). Would definietly buy from again.	Overall Rating

Date Reviewed: 05/08/2012
Immortality1 from unknown Member Since: 05/08/2012 View Member's: Reviews	(Edited May 16th by Immortality1) Buy Squad is currently working with me to resolve an issue with my order. I will write a review when our transaction is complete in the upcoming week(s).	Overall Rating

Date Reviewed: 05/04/2012
mjtules from unknown Member Since: 10/14/2008 View Member's: Reviews	(Edited May 09th by mjtules) Had issues with shipping delays but BuySquad (Mark) did take the time after my delivery to help make it right and to make sure I was happy with the overall purchase. TV I ordered is excellent.	Overall Rating

Date Reviewed: 05/02/2012
sphadke2012 from unknown Member Since: 05/02/2012 View Member's: Reviews	(Edited May 09th by sphadke2012) (Update as of 5/9): Received my TV today through expedited shipping from the BuySquad and I am satisfied with the response I got from Mark.He was nice to follow up with a call to confirm the delivery.Would have rated 5 if there was no initial hiccup.(Update as of 5/2):I had ordered for a brand new LED TV (Samsung UN46D7000 LFXZA) from BuySquad on 4/18 and received it yesterday 5/2.There was some confusion in the warehouse with my order as they had sent me a different product.I wrote an email to Buysquad regarding the matter.Next day morning, I got a call from Mark (EX 203) who was very helpful and understood the situation.He promised me to correct their mistake and told me that they would expedite the shipping of my original ordered product.He told me that he would send me the tracking number shortly.I must say that pricegrabber did catch the attention of Buysuad which made them reach me.Will hold off the rating till I get my TV	Overall Rating

Date Reviewed: 04/24/2012
MC1130 from unknown Member Since: 04/19/2012 View Member's: Reviews	(Edited May 01st by MC1130) Originally there was a problem with my order being backordered and I had to cancel the order. Because of the difficulty getting the order canceled, I left a less than favorable review on procegrabber. Thanks to the pricegrabber review system, I have been contacted by Buysquad and the issue has been resolved to my complete satisfaction. Mark is lovely to deal with on the phone and very accommodating. He acknowledged the unfortunate situation and seemed extremely motivated to make things right. If you need to call Buysquad to get info on an order and want to avoid long wait times on hold, use extension 203 for Mark or 201 for Steve. Thank you Buysquad for resolving this issue for me. I would try your site again in good faith.	Overall Rating

Date Reviewed: 04/18/2012
MichaelLee856 from unknown Member Since: 04/18/2012 View Member's: Reviews	(Edited May 02nd by MichaelLee856) 4/18/2012 > So far this ordering has been smooth but will update stars and results as the order process goes on. 4/30/2012 > No calls from delivery company with any type of time frame with delivery, and no other updates from buysquad beside that the delivery company will call me. 5/1/2012 > Spoke too soon, they delivery company called me with a delivery date and also got a follow up call from buysquad with updates as well. Will continue to update.	Overall Rating

Date Reviewed: 04/14/2012
hedgies from unknown Member Since: 03/29/2012 View Member's: Reviews	The support staff is knowledgeable and very helpful.	Overall Rating

Date Reviewed: 04/11/2012
PISERCHI from unknown Member Since: 05/02/2005 View Member's: Reviews	Everything they did was exactly as they said it would be. I received a call two days after placing the order on the internet with them. They went over the order with me to make sure that it was correct. I was asked if I wanted an extended warrenty and when I said no, the representative (Steve) said that was fine. There was no pressure to purchase anything else. Steve said that there wouild be a $60 charge for the trucking insurance, and since the shipping was free I thought this was very reasonable. Steve explaned everything and told me on delivery to open the box inspect the 60" TV with the delivery man there, to make sure there was no damage. The delivery man opened the box and plugged in the set to make sure it worked okay. I was very satisfied with the whole process and certainly would do business with Buy Squad again.	Overall Rating

Date Reviewed: 04/06/2012
Tnataloni from unknown Member Since: 03/21/2012 View Member's: Reviews	What a great place to shop online. The representatives i dealt with were excellent, especially Mark, x203. Thanks so much for making my shopping experience an absolute joy. Looking forward to shopping here again.	Overall Rating

Date Reviewed: 04/04/2012
DoeJohn12 from unknown Member Since: 04/04/2012 View Member's: Reviews	(Edited April 06th by DoeJohn12) The Buy Squad website worked fine, but then I received an email that I had to contact them by phone to confirm the order. I called. They were cordial and confirmed the order and said they'd send out an email with a tracking number shortly. Five days later I called again to track my order because no email came. Their offices were closed, so I left a voicemail and then contacted Buy Squad via their website email link. A day later I received an email with a tracking number for a small regional shipping company with a broad range of delivery dates. Mark, at Buy Squad's customer service, was good to work with and explained that the big shipping companies have a high rate of breakage on large TVs, so Buy Squad uses small carriers for quality delivery, but sometimes slow delivery. Buy Squad prices and customer service are great; the small shipping companies they are forced to use need some improvement.	Overall Rating

Date Reviewed: 04/02/2012
DonR1 from WA Member Since: 04/02/2012 View Member's: Reviews	(Edited April 02nd by DonR1) Great company, great prices. Still waiting on shipping so i will update my review after i got my TV. One thing they could do better is send a sales receipt at the time of purchase like all other companies do. I would also like to mention that if you want to keep your good ratings, you may want to use a more reputable warranty company, don't let the warranty co bring your score down. Other than that, A pleasure to do business with.. A+	Overall Rating

Date Reviewed: 04/01/2012
jrrichar from unknown Member Since: 03/23/2012 View Member's: Reviews	Great online merchant with competetive pricing, great customer service and quality shipping / delivery. Would definietly buy from again. Thanks Buy Squad for a graet experience in buying my 70" Sharp TV	Overall Rating

Date Reviewed: 03/29/2012
pnourani from unknown Member Since: 03/29/2012 View Member's: Reviews	(Edited April 06th by pnourani) Just bought a Samsung pn59d8000. It was the cheapest anywhere. I am waiting for my tv to come in so hopefully everything goes well there. They also have great customer service.	Overall Rating

Date Reviewed: 03/24/2012
jjhusk01 from unknown Member Since: 03/07/2012 View Member's: Reviews	They had the item I was looking for cheaper than anywhere else on the web. The shipping was cheap and didn't take long for it to arrive. Great site!	Overall Rating

Date Reviewed: 03/23/2012
erikhenson from unknown Member Since: 03/14/2012 View Member's: Reviews	It was a great purchase and my Sharp 70" TV is ABSOLUTELY AMAZING! If your even remotely considering this TV, go ahead and buy it. It completely changes the TV watching experience. I would by another in a second. It's worth every penny.	Overall Rating

Date Reviewed: 03/13/2012
gebre from unknown Member Since: 03/13/2012 View Member's: Reviews	(Edited March 15th by gebre) After some initial issues, they were extremely helpful in resolving the situation to my satisfaction.	Overall Rating

Date Reviewed: 03/13/2012
barbgilbert from unknown Member Since: 02/25/2012 View Member's: Reviews	As mentioned above, I wasn't sure about making this big purchase online. But everything went as I was told it would. It was a smooth and easy purchase experience. Just do your homework before you buy.	Overall Rating

Date Reviewed: 03/07/2012
StylusName from unknown Member Since: 11/30/2003 View Member's: Reviews	(Edited March 09th by StylusName) The initial order had some issues but the seller worked hard to make good on it and I ultimately ended up with two better TVs (quality and features) at a fair price.	Overall Rating

Date Reviewed: 03/05/2012
returntogreen from unknown Member Since: 03/01/2012 View Member's: Reviews	(Edited March 22nd by returntogreen) I just purchased the Samsung PN51D8000 Plasma TV from BuySquad today (3/5/2012). The person over the phone was very helpful. He let me know how many units were in stock. I made the order, and delivery is expected in 14 days so I'll keep an eye out. I'll increase the ratings (assuming all goes well) as I'm informed of delivery and once I received the unit. Stay tuned. Today (3/14/2012) I was contacted by BuySquad (Mark) and he confirmed I will receive a NEW unit and let me know the tracking number for the deliver, which will arrive on 3/16, a few days ahead of schedule! Thanks Mark, I'm happy to date so I increased my rating from 3 to 4 stars. Should/when the delivery arrives w/o issues, I'll increase rating further. My new TV arrived on 3/20/2012 without a hitch, the TV works just fine and I'm learning all the features. Happy customer ! Thanks BuySquad!	Overall Rating

Date Reviewed: 03/02/2012
Miami-canes from unknown Member Since: 02/15/2012 View Member's: Reviews	Very pleased. Would recommend anyone to shop here.	Overall Rating

Date Reviewed: 02/29/2012
bret.thornley from unknown Member Since: 02/13/2012 View Member's: Reviews	Merchant was very helpful when a question about shipping costs came up. I would shop here again because the issues I had were adequately resolved. I received my product a little later than I had anticipated after my shipping was 'upgraded' but I also was given a free BluRay player to make up for some confusion and adverse effects on my account.	Overall Rating

Date Reviewed: 02/14/2012
florapower1974 from unknown Member Since: 01/26/2012 View Member's: Reviews	I came across this company in Oregan with great reviews. Wanting to stay away for the pushy NY companies, I decided to give BuySquad a chance and have another try at this over the internet. This time, I made sure I called them up on the phone first to make sure they have this item and I made sure they weren't going to play games with me like that first company I went with. I must have asked over a hundred questions! LOL... Thank you Kevin for being so patient with me! In the end, everything was as promised and now my new television is the center of attention at the parties I throw.	Overall Rating

Date Reviewed: 02/11/2012
lnl80388 from unknown Member Since: 02/02/2012 View Member's: Reviews	I would shop with buysquad again without a doubt. This was a wonderful experience. Mark told me I would be happy with my Buysquad service and he was absolutely right! I ordered on the 26th and received my order on the 1st. I could not have asked for a better experience and can think of no way to improve this service. I Highly recommend Buysquad and I thank you Mark for all your help.	Overall Rating

Date Reviewed: 02/09/2012
bill.roberts from unknown Member Since: 01/24/2012 View Member's: Reviews	Excellent communication and very fast delivery (in almost half the time as advertised online). They had the lowest price of 3 other merchants and I went with them because they had it in stock and had really good customer service.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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